Phone: (852) 2189 8502
E-mail: enquiry@10000steps.hk
Service hours: Monday to Saturday (except public holidays) 09:00 – 18:00
For FAQs on the e+Life Platform, please visit the e+Life Platform website:
The Walking Challenge under “10,000 Steps a Day” Campaign is for participants aged 18 years old or above residing in Hong Kong and who had been registered with the Electronic Health Record Sharing System (eHealth).
Interested individuals can enrol in the Walking Challenge through the e+Life Platform. Individuals are required to download the e+Life Platform, select “Lazy Lion’s 10,000 Steps a Day” in the e+Life Platform, and follow the instructions to enrol. Please visit here for tutorial video on enrolment.
If you already have an eHealth App account, you may log in by selecting “Login with eHealth App” on the e+Life Platform.
If you do not have eHealth account, you need to register for eHealth and download the eHealth App, register and proceed to the corresponding authorisation. For details on eHealth registration, please visit the eHealth website:
https://www.ehealth.gov.hk/en/you-and-your-family/how-to-register/index.html
Interested organisations please email to change4health@dh.gov.hk on or before 15 October 2024 for enrolment details.
The enrolment period for individual participants is from 1 Oct 2024 10:00 (GMT +08) to 31 Oct 2024 23:59 (GMT +08).
The enrolment period for workplace organisations is from 1 Oct 2024 10:00 (GMT +08) to 15 Oct 2024 23:59 (GMT +08).
After successful organisation enrolment, staff would be able to select their organisations during enrolment through the e+Life Platform, and the step counts of the participating staff will be counted towards the organisation they have chosen.
Each participant can only represent one organisation in the event.
Participants are required to use step counting mobile application Apple Health （for iOS user）, Google Health Connect （for Android user） or Huawei Health （for Huawei EMUI user） to record step count and synchronise the record with the e+Life Platform.
Participants are required to enable the sharing permissions of step data with e+Life Platform in Apple Health （for iOS user）, Google Health Connect and Google Fit （for Android user or other mobile brand） or Huawei Health （for Huawei EMUI user only）. Please visit here for tutorial video on step count record synchronisation.
Please note that if you are an Android user, according to Google’s guidelines, please download the Google Health Connect and Google Fit applications, and enable permission for the “e+ Life” Platform to share step count data. After confirming that there are step records in the Google Fit App, please open the e+ Life Platform to participate the event.
Participants are required to open the e+Life Platform every day to synchronise the step count record with the e+Life Platform to avoid overloading the e+Life Platform. Participants are also advised to open their step counting mobile applications every week so that the e+Life Platform can access and retrieve more accurate step data and better synchronisation effect can be achieved.
The step count record synchronised with the e+Life Platform before changing mobile phone will be retained. After changing mobile phone, you are required to enable the sharing permissions of step data with e+Life Platform in Apple Health （for iOS user）, Google Health Connect （for Android user） or Huawei Health （for Huawei EMUI user） in the new mobile phone.
Step count records synchronisation from outside Hong Kong may be affected by various regional factors (such as local network connectivity or regulatory restrictions) which might result in them not being synchronised to the e+Life Platform.
Participants can still synchronise relevant step counts to the e+Life Platform afterwards on or before 4 December 2024, but they will not be able to collect the Health Coins for the daily mission in the “Lazy Lion’s 10,000 Steps a Day” from the e+Life Platform. Participants can sill receive other rewards concerned in the game, if synchronisation of step counts is successful.
Participants are required to log in to the e+Life Platform every day to synchronise the step count record and collect the Health Coins for the daily mission in the “Lazy Lion’s 10,000 Steps a Day”. Health Coins for the daily mission must be claimed between 9:00 AM on the current day and 8:59 AM on the following day, and will not be compensated or reissued.
Details of the daily mission are as follows:
Participants can invite friends to join the Walking Challenge via the “My Friend” function of the e+Life Platform. After the invitation is accepted, participants can view the step records of their friends through the e+Life Platform. Please visit here for tutorial video on inviting friends.
Participants reaching a daily average of 7,500 steps and 10,000 steps during the challenge period can receive electronic certificate of participation and certificate of achievement respectively in the e+Life Platform.
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